Vision issues

So thanks to a really screwed up business and their practices… It is unlikely that I will be getting my glasses this year. I went in march to get a eye exam to Charleston vision source. Now I highly recommend avoiding them. In good faith I gave them my insurance information, believing that they would tell me if it was something that they did not take or if it was something that would be a problem. So I had my eye exam done. Then, while I was hurting from the eye dilation, they tell me that I owe $240 …and that my insurance is out of network for them. So I ask about payments. Am told that they only take full amount. And I would not be allowed my prescription until I paid it. So I told them to charge my insurance company. Then I came home and called the insurance. They tell me that the office is in network. So the insurance company called the office. Told them how to charge it. Then came back and said that I needed to stop preventing the office from charging the insurance. I called the office back and reiterated that they needed to charge the insurance.
Well I waited a week. Called. Was told the insurance (medical) refused the charge. I said that they were told to charge the vision plan. Office manager said that the vision plan would not cover. So I reiterated… Charge vision plan.
Am told that they will. A month later, having heard nothing I arranged for another eye exam with a different dr. I show up to be told the eye exam had been paid. I still have not recieved the script. So I called the office. They claim that they will fax it over. We wait two hours. I call twice more. Finally I was given to the office manager. She said that they were not paid. I call insurance company. Insurance company sends proof of payment… Then office manager tells me $32 refraction fee and $12 were what I owed. I am beyond frustrated and hung up on her. So after calm down i call to get an exact owed $. And I was told $158. Locally that I have found… The cheapest eye exam is $105. My insurance will not cover another this year. So I am not getting glasses. And I have been screwed by bad business practices and a vision place who is less about visual health and more about money. I have made this post in hopes of this raising awareness in the way this place treats it’s patients. Please feel free to share. Charleston Vision source. Office of Alan Rada/ Laura Suppa. They are treating their patients poorly.

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